This Web Hosting Agreement (“Agreement”) is between JEFFRIC.COM (“JEFFRIC.COM”), and the person (individual or legal person) who signs JEFFRIC.COM’s service order and set up form (the “Order”) incorporating this Agreement by reference (“Customer”). This Agreement governs Customer’s use of JEFFRIC.COM’s Web hosting service.
In this agreement, JEFFRIC.COM also refers to JDCHOST (Jeffric Dot Com Hosting) which includes websites with address https://jeffric.com, https://jdchost.com and https://jdchost.net
Table of Contents
• Account Setup
• Abuse & Prohibited Use
• Payment Information
• Money Back Guarantee
• Free Domain Promo
• Bandwidth & Storage Usage
• Backups & Data Loss
• Shared (Non-Reseller Accounts)
• Uptime Guarantee
• Support Scope
• Right To Refusal Without Cause
• Disclosure To Law Enforcement
• Violation of Laws
• Copyright Policy
• Changes To The TOS
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account. In high-risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.
Our transfers team will make every effort to help you move your site to us, however, we cannot make guarantees of the transfer process. We provide this as a courtesy service and cannot make guarantees regarding its availability or the amount of time it may take as each host is configured a little differently. We will try our best, however, in some cases we may be unable to assist you in a transfer of data from an old host.
Abuse & Prohibited Use
JEFFRIC.COM reserves the right to decide as to what constitutes as abuse and any material not mentioned below is left entirely up to the discretion of the JEFFRIC.COM staff.
Abuse can include, but is not limited to the following offenses:
A) Any attempts to compromise or actual compromise of a network device belonging to JEFFRIC.COM or any other company, individual, or other entity is strictly prohibited. This offense also includes port scanning, IP range scanners, and vulnerability scanning. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
B) Denial of Service attacks directed at us, or any attempts to launch a Denial of Service attack from our servers is strictly prohibited. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
C) Sending unsolicited email, newsgroup postings, chain letters or anything else that could be considered as “spam”, is strictly prohibited. The gathering of email addresses to be used for sending unsolicited email on a 3rd party service “harvesting” is also prohibited and may result in termination of service.
D) The hosting of material that infringes on any copyright, trademark and or service mark is strictly prohibited. This also includes the storage and transmission of pirated movies, music, software, ring tones or anything else considered “warez”. Any complaint received will be investigated and may result in termination of service.
E) Child pornography, bestiality, hate speech, scam sites, phishing sites and any other material which is considered to be illegal in Canada and Philippines is strictly prohibited. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
F) JEFFRIC.COM DOES NOT ALLOW PORNOGRAPHIC MATERIAL.
G) Hosting any software, source code or any other material that is illegal or could be used to commit an illegal act is strictly prohibited. This includes but is not limited to software exploits, exploit source code, hacking tutorials, hacking tools, viruses and trojans, bomb making and similar device tutorials. All infractions and or suspected infractions will be vigorously investigated and may result in immediate termination of service.
H) The use of IRC software, Bit Torrent software, Proxy software, and automated “bots” is strictly prohibited. The use of some forums and any other multiuser chat software which could create a high load on our servers, disrupt other users, and/or attract Denial of Service attacks is also prohibited. JEFFRIC.COM will deal with any of these issues on a case by case basis, and will attempt to work with client to resolve the issue to both parties satisfaction.
I) Offering image, file, document or data storage and free hosting or email services are strictly prohibited.
Please note that any violation(s) could lead to a simple warning, temporary suspension of service, and or termination of clients account(s) without warning and without refund. In the event that an illegal act has been performed, local and/or federal authorities may be notified.
JEFFRIC.COM reserves the right to terminate your account at any time without a refund. Reasons for termination include, but are not limited to:
- Abuse of the machines – either intentional or due to improper coding
- Committing or Promoting any type of illegal activity including fraud, mailbombing, denial of service attacks, storing and/or housing and/or linking to illegal content, including but not limited to, “warez”, “hacking”/”cracking”/”key generators”.
- The Services to traffic in illegal drugs, gambling and/or obscene materials.
- The Services to misappropriate or infringe the patents, copyrights, trademarks or other intellectual property rights of any third party.
- Additionally, JEFFRIC.COM reserves the right to terminate your account if at any time your site has pornography and/or nudity of any kind, including but not limited to, adult pornography, Anime, child pornography, “adult content” and/or the written word of a sexual nature.
- Use of ad-servers, attempts to circumvent quota system owned by ‘nobody’, certain podcasting sites, use of torrent software, proxies, excessive resource usage or ‘core dumping’.
- Attempts to circumvent any of our security policies, procedures or systems.
You agree to supply appropriate payment for the services received from JEFFRIC.COM, in advance of the time period during which such services are provided. You agree that until and unless you notify JEFFRIC.COM of your desire to cancel any or all services received, those services will be billed on a recurring basis.
As a client of JEFFRIC.COM, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. Any invoice that is overdue will result in a 15% late fee and/or an account suspension until account balance has been paid in full.
Invoices that have been paid more than once with multiple Paypal Subscriptions can only be added as credit towards the account and cannot be refunded via Paypal. If you require assistance with this provision, please contact our Billing Team.
JEFFRIC.COM reserves the right to change the monthly payment amount and any other charges at anytime.
Establishment and provision of Service is contingent upon receipt of payment from Customer to JEFFRIC.COM. Customer must pay in full for the Services before JEFFRIC.COM shall begin to provide the Services to Customer.
Setup fees will be charged and are due at the time of the Customer’s initial request of the Services requiring setup.
Customer agrees to pay all taxes applicable to the account, and agrees to a no-refund policy, as provided in Clause G below.
Renewal notice/Invoice shall be sent to the Customer five (5) days before the expiration of the Term. If prior payment was made by credit card, any renewal or recurring billings shall be charged automatically on the date the invoice is sent. JEFFRIC.COM may apply the amount due at any time to the credit card listed on file.
Unless otherwise expressly provided, all monetary amounts to which the Agreements refer shall be in Philippine Pesos.
JEFFRIC.COM payment modes are Paypal, credit cards, bank deposit, checks and cash paid in our office. Read http://www.jeffric.com/payment for details.
Except only on the ground of double payment, disputed charges to your credit card issuer, also known as chargebacks, which, in JEFFRIC.COM’s sole discretion, are invalid under the terms and conditions of this Agreement, shall result in Service suspension or interruption, subject to reconnection fees to restore the desired service. All credit card disputes based on prior payment must be reported within sixty (60) days from the time the fees were charged to the credit card
Customer is free to cancel their account at any time by contacting our Billing Team, with their account information. Similarly, JEFFRIC.COM reserves the right to cancel any account at any time, for any reason, including, but not limited to, a breach of this Agreement or the AUP.
Money Back Guarantee
If an account with a thirty (30) day money-back guarantee is purchased and cancelled within thirty (30) days of sign up, the Customer will, upon request, receive a refund of all hosting fees. Requests for these refunds should be made through our Billing Team. Refunds made for a thirty (30) day money-back guarantee will not include domain registration fees, setup fees, or any fees for additional services that are purchased in the first thirty (30) days. Note also that customers who availed a 7 days free trial promo, are NOT eligible for the 30 days money-back guarantee. Furthermore, a Php 200.00 processing fee will be deducted to the total amount to be refunded upon request for refund.
Money-back guarantee is only applicable to those products and services that are specified with this offer. Any other products or services with no specification of money-back guarantee are not entitled to a refund. Under the money-back guarantee, only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund. This is to protect our money-back guarantee from being abused. JEFFRIC.COM reserves the right to determine the definition of first-time account. Violations of the Terms of Service will waive the refund policy.
Free Domain Promo
Free Domain offered by JDCHost are locked in JDCHost. Transfer to another registrar will cost the registrar Php 1,500 as processing fee. Note: this only applies to FREE domain Promo in JDCHost
Bandwidth & Storage Usage
You are allocated a monthly bandwidth and storage allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until more bandwidth or storage is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
Backups & Data Loss
Your use of this service is at your sole risk. Our backup service runs once a day and only 30 days of backups are kept. This service is provided to you as a courtesy. JEFFRIC.COM is not responsible for files and/or data residing on your account. Customer agrees to maintain a current copy of all content hosted by JEFFRIC.COM notwithstanding any agreement by JEFFRIC.COM to provide backup services.
Shared (Non-Reseller Accounts)
Shared accounts may not resell web hosting to other people. If you wish to resell hosting you must use a reseller account.
JEFFRIC.COM strives to maintain a 99.9% network and server uptime service level. This uptime percentage is a monthly figure, and is calculated solely by JEFFRIC.COM monitoring systems or JEFFRIC.COM authorized/contracted outside monitoring services. If JEFFRIC.COM fails to meet its 99.9% uptime guarantee, and it is not due to one of the exceptions below, credits will be made available to each client, upon request, on a case by case basis. JEFFRIC.COM does not credit a full month’s service for minor downtime. This would not be financially healthy for JEFFRIC.COM, and in turn would only negatively affect the service level JEFFRIC.COM provides to you. “Partial refunds for partial downtime” is our standard policy. In extreme circumstances, JEFFRIC.COM may distribute full month credits, but this is dealt with on a case by case basis. Credits are issued for one month’s service only, never more.
Exceptions: Customer shall not receive any credits under this SLA in connection with any failure or deficiency of the JEFFRIC.COM network caused by or associated with:
A) Circumstances beyond reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, “Acts of God” (i.e. fire, flood, earthquake, tornado, etc.), strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the Service Level Agreement
B) Telco Failure (i.e. Verizon™ cutting a fiber line somewhere)
C) Backbone peering point issues (i.e. UUNet™ having a router go down in Virginia that wipes out internet service for the entire East Coast)
D) Scheduled maintenance for hardware/software upgrades
E) Hardware failure (faulty hardware is rare, but cannot be predicted nor avoided). JEFFRIC.COM utilizes only name brand hardware of the highest quality and performance.
F) Software bugs/flaws (Exploits and bugs may develop that cause security issues or downtime)
G) DNS issues not within the direct control of JEFFRIC.COM
H) Network floods, hacks, attacks from outside parties or individuals
I) Failure or error of any JEFFRIC.COM monitoring or measurement system
J) Client’s acts or omissions, including without limitation, any negligence, willful misconduct, or use of JEFFRIC.COM service(s) in breach of JEFFRIC.COM Policy and Service Guidelines (AUP), by Client or others authorized by Client.
You are fully responsible for the installation and operation of any and all scripts or applications. We will not troubleshoot or provide any support relating to malfunctioning scripts or applications. You are responsible for maintaining the latest version of any and all scripts and applications.
Right To Refusal Without Cause
JEFFRIC.COM may refuse to accept any customer or any website for participation in the JEFFRIC.COM network as determined by JEFFRIC.COM at its sole discretion.
Customer agrees that it shall defend, indemnify, save and hold JEFFRIC.COM harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against JEFFRIC.COM, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless JEFFRIC.COM against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with JEFFRIC.COM; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from JEFFRIC.COM’s server.
By using any JEFFRIC.COM services, you agree to binding arbitration. If any disputes or claims arise against JEFFRIC.COM or its subsidiaries, such disputes will be handled by an arbitrator of JEFFRIC.COM’s choice. All decisions rendered by that arbitrator will be binding and final. You are also responsible for any and all costs related to such arbitration.
Disclosure To Law Enforcement
JEFFRIC.COM may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
Violation of Laws.
Customer represents and warrants to JEFFRIC.COM that it has complied, and will comply, with all applicable laws and regulations, of any applicable jurisdiction, including but not limited to the Philippines and Canada, and that each party has not engaged in, and shall not engage in, any illegal or improper action, and has not made, and shall not make, any improper payment to influence or effectuate any contracts regarding the Services and/or the Agreements.
Customer agrees not to engage in any activity that violates any international or local laws applicable to the Services described in the Agreements. JEFFRIC.COM reserves the right to discontinue the provision of Services to any Customer that it deems, in its sole discretion and/or upon notice by the proper party or government authority, to have violated any conditions of the Agreements or applicable laws. JEFFRIC.COM will cooperate with all law enforcement agencies in relation to alleged violations of laws.
JEFFRIC.COM will not be responsible for any damages your business may suffer. JEFFRIC.COM makes no warranties of any kind, expressed or implied for services we provide. JEFFRIC.COM disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by JEFFRIC.COM and its employees.
All content on this website is Copyright © JEFFRIC.COM and may not be reproduced without express written consent. All logos, trademarks and/or service marks are the property of JEFFRIC.COM.
Changes To The TOS
JEFFRIC.COM reserves the right to revise its policies at any time without notice.