Globe Broadband: Unreliable or Reliable Internet Service Provider

UPDATE (November 9, 2012): Regarding my June 4, 2012 issue, after I had my bill it was confirmed that they have upgraded my account to 1Mbps bundle and not the 2Mbps bundle, that’s why the speed is just the same with my first plan which is 1Mbps Data Only. So I emailed support again telling them that the upgrade was wrong. And in July my plan was successfully upgraded to 2Mbps. So far I am enjoying my 2Mbps plan with Globe (but its slow during peak hours, well at least its…), haven’t experienced major issues (except last November 1, 2012 which my broadband modem/router dies ๐Ÿ™ ย  )… But was replaced with a new one last November 3, 2012.

UPDATE (June 4, 2012): Upgraded my Globe Broadband Plan to its new 2Mbps Plan (with landline) last week. Got a free wifi router (single port). Everything is OK, no disconnection or whatsoever. Only thing I noticed is my connection speed didn’t change at all. I have my history of speed tests result in speedtest.net and compared it with my result after the upgrade and sadly nothing is changed. They were roughly the same, around 600 Kbps to 1000 Kbps ๐Ÿ™ …. But anyways its too early to tell, I’ll just wait for another month, observe it religiously and if nothing is changed, I’d better downgrade it back to 1Mbps.

UPDATE (April 4, 2012): After a very rough experience with globe broadband, and so many visits with the techs, my internet connection is stable at last (for more than a month now..wow)… I have already decided to terminate my subscription and applied to PLDT but suddenly my connection is alive! been observing it for a week and wow, no disconnection or whatsoever! (except when the rain is heavy, but that’s fine with me). So up to now, I am using my Globe Broadband, as long as it is usable, I guess I’m going to stay with them (since PLDT does not offer data only plan, well I don’t need a landline) …. for now I am satisfied…

END OF UPDATE

— —- — —

I’ve been with Globe Broadband for about 7 months now and all I experienced is SLOW internet connection and a very UNSTABLE/UNRELIABLE one. Well, I can take a slow internet speed but what really annoys me is the frequent disconnection from the internet. 1-3 disconnection a day for me is acceptable, but 1-6 disconnection per hour is hell!

Another very annoying experience I have is when I talked with their customer service representative, I told the CSR that the ADSL light of my broadband router/modem is blinking, it cannot sync in. His reply was: “Sir, can you please reboot your computer?”… huh?! Does this guy knows what he was saying? (having a very bad day and nearly on my boiling point!)… I tried to relax my self (I don’t want to be rude) and told him “I don’t think the problem is with my computer, in fact I have not opened my computer since my broadband router is telling me it is not connected and it cannot connect (that is ADSL light is blinking, it is supposed to be steady when it is sync with ADSL, another light is for internet, it is supposed to be blinking when you have internet connection). I have power-cycled my broadband router for so many times, still no ADSL connection.” and after that thank God he scheduled me for a tech visit. One thing I learned from it, tech support does not have proper training regarding their routers/modems.. too bad.

A short story why I have Globe Broadband:

One of my friend is a Globe Broadband Subscriber for a long time, and of course he recommended it because he has never experience stability/reliability and speed issues. But unfortunately his experience with Globe Broadband was totally opposite with mine! He was so lucky to be connected on a very good broadband cabinet.

So in summary, my experience was applicable to me, my self and I only. Other subscribers of Globe Broadband enjoys a very good service (lucky them). I have heard others also experience the same issue with me. (unlucky us). For me (in my situation), the real problem as I trace it, is in the broadband cabinet where my line is connected. Every time I call for repair, it was always with the cabinet. BAD cabinet ๐Ÿ™ !

 

My Ratings on Globe Broadband (1 – 5 ; where 1 is the lowest)

  • STABILITY/RELIABILITY – ย 1 3
  • SPEED ย – ย 2.5
  • SATISFACTION ย – ย 2 3.5
  • CUSTOMER SUPPORT ย – ย 2.5

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PS: I am writing this post using my Globe Mobile Broadband Stick – although it is VERY slow, at least I have internet connection.. (I have also SmartBro stick (they say its faster), but unfortunately Smart Telcom Signal in our area is not 3G)

Edit: May 5, 2011 – 4th day of waiting for them to repair my connection, 4th time they have scheduled me for tech visit, 4 days I have waited in our house, wasting my time, just to make sure I am at our house when they arrive, 4 days of spending Php 50 to use my broadband stick just to surf the net and do important stuff, still, up to this moment my GLOBE WIRED BROADBAND IS DOWN!

Please Note: Iโ€™m not really good in grammars, writings and whatever, I just make sure its human readable! .. ๐Ÿ˜›

UPDATE: I HAVE INSTALLED A MONITORING SOFTWARE TO MONITOR MY INTERNET CONNECTION USING PING, BELOW IS THE RESULT (MAY 26-31) :

2011/05/26  16:41:51.34  SYSTEM ***** LinkMonitor initialized *****
2011/05/26  16:41:51.34  STATUS Idle
2011/05/26  16:41:56.68  SYSTEM Monitor started (www.google.com)
2011/05/26  16:42:10.96  STATUS Disconnected, bad destination: www.google.com
2011/05/26  16:42:47.43  STATUS Connected: www.google.com
2011/05/26  17:03:54.78  STATUS Disconnected, request timed out: www.google.com
2011/05/26  17:03:57.55  STATUS Connected: www.google.com
2011/05/26  17:27:27.19  STATUS Disconnected, request timed out: www.google.com
2011/05/26  17:27:29.83  STATUS Connected: www.google.com
2011/05/26  17:36:31.15  STATUS Disconnected, request timed out: www.google.com
2011/05/26  17:36:33.78  STATUS Connected: www.google.com
2011/05/26  17:38:44.65  STATUS Disconnected, request timed out: www.google.com
2011/05/26  17:39:00.50  STATUS Connected: www.google.com
2011/05/26  17:42:25.92  STATUS Disconnected, bad destination: www.google.com
2011/05/26  18:22:40.01  STATUS Connected: www.google.com
2011/05/26  22:38:36.03  STATUS Disconnected, request timed out: www.google.com
2011/05/26  22:38:44.26  STATUS Connected: www.google.com
2011/05/26  22:38:57.61  STATUS Disconnected, request timed out: www.google.com
2011/05/26  22:39:11.09  STATUS Connected: www.google.com
2011/05/26  22:39:50.52  STATUS Disconnected, request timed out: www.google.com
2011/05/26  22:39:53.05  STATUS Connected: www.google.com
2011/05/26  22:41:13.66  STATUS Disconnected, bad destination: www.google.com
2011/05/26  22:47:58.92  STATUS Connected: www.google.com
2011/05/26  22:48:49.11  STATUS Disconnected, request timed out: www.google.com
2011/05/26  22:48:51.64  STATUS Connected: www.google.com
2011/05/26  22:49:10.12  STATUS Disconnected, request timed out: www.google.com
2011/05/26  22:49:12.63  STATUS Connected: www.google.com
2011/05/26  22:49:23.64  STATUS Disconnected, request timed out: www.google.com
2011/05/26  22:49:31.66  STATUS Connected: www.google.com
2011/05/26  22:50:45.15  STATUS Disconnected, request timed out: www.google.com
2011/05/26  22:50:47.66  STATUS Connected: www.google.com
2011/05/26  22:50:58.66  STATUS Disconnected, request timed out: www.google.com
2011/05/26  22:51:01.19  STATUS Connected: www.google.com
2011/05/26  22:51:22.18  STATUS Disconnected, request timed out: www.google.com
2011/05/26  22:51:35.72  STATUS Connected: www.google.com
2011/05/26  22:51:49.20  STATUS Disconnected, request timed out: www.google.com
2011/05/26  22:54:22.17  STATUS Connected: www.google.com
2011/05/26  23:01:42.48  STATUS Disconnected, request timed out: www.google.com
2011/05/26  23:02:17.82  STATUS Connected: www.google.com
2011/05/26  23:02:33.79  STATUS Disconnected, request timed out: www.google.com
2011/05/26  23:02:41.81  STATUS Connected: www.google.com
2011/05/26  23:03:12.05  STATUS Disconnected, bad destination: www.google.com
2011/05/27  00:00:03.00  STATUS Connected: www.google.com
2011/05/27  00:24:28.49  STATUS Disconnected, request timed out: www.google.com
2011/05/27  00:24:31.06  STATUS Connected: www.google.com
2011/05/27  00:24:46.98  STATUS Disconnected, request timed out: www.google.com
2011/05/27  00:25:05.99  STATUS Connected: www.google.com
2011/05/27  00:25:29.47  STATUS Disconnected, request timed out: www.google.com
2011/05/27  00:25:37.54  STATUS Connected: www.google.com
2011/05/27  00:25:53.53  STATUS Disconnected, request timed out: www.google.com
2011/05/27  00:26:07.72  STATUS Connected: www.google.com
2011/05/27  00:26:44.97  STATUS Disconnected, request timed out: www.google.com
2011/05/27  00:26:47.49  STATUS Connected: www.google.com
2011/05/27  00:27:12.29  STATUS Disconnected, bad destination: www.google.com
2011/05/27  00:43:01.97  STATUS Connected: www.google.com
2011/05/27  04:01:52.70  STATUS Disconnected, request timed out: www.google.com
2011/05/27  04:01:55.28  STATUS Connected: www.google.com
2011/05/27  04:02:18.20  STATUS Disconnected, request timed out: www.google.com
2011/05/27  04:02:26.21  STATUS Connected: www.google.com
2011/05/27  04:02:37.20  STATUS Disconnected, request timed out: www.google.com
2011/05/27  04:02:56.22  STATUS Connected: www.google.com
2011/05/27  04:04:05.72  STATUS Disconnected, request timed out: www.google.com
2011/05/27  04:04:08.42  STATUS Connected: www.google.com
2011/05/27  04:04:41.95  STATUS Disconnected, bad destination: www.google.com
2011/05/27  04:06:08.54  STATUS Connected: www.google.com
2011/05/27  04:06:42.48  SYSTEM Monitor stopped
2011/05/27  04:06:42.49  STATUS Idle
2011/05/27  04:06:46.53  SYSTEM Monitor started (222.127.143.5)
2011/05/27  04:06:46.57  STATUS Connected: 222.127.143.5
2011/05/27  08:37:55.78  STATUS Disconnected, request timed out: 222.127.143.5
2011/05/27  08:38:03.80  STATUS Connected: 222.127.143.5
2011/05/27  08:38:17.24  STATUS Disconnected, request timed out: 222.127.143.5
2011/05/27  08:38:25.25  STATUS Connected: 222.127.143.5
2011/05/27  08:38:36.23  STATUS Disconnected, request timed out: 222.127.143.5
2011/05/27  08:38:40.13  STATUS Connected: 222.127.143.5
2011/05/27  08:38:53.24  STATUS Disconnected, request timed out: 222.127.143.5
2011/05/27  08:38:58.61  STATUS Connected: 222.127.143.5
2011/05/27  09:55:45.46  STATUS Disconnected, request timed out: 222.127.143.5
2011/05/27  09:55:49.60  STATUS Connected: 222.127.143.5
2011/05/27  09:56:03.05  STATUS Disconnected, request timed out: 222.127.143.5
2011/05/27  09:56:08.32  STATUS Connected: 222.127.143.5
2011/05/27  11:09:23.84  SYSTEM Monitor stopped
2011/05/27  11:09:23.84  STATUS Idle
2011/05/27  11:09:32.80  SYSTEM Monitor started (www.google.com)
2011/05/27  11:09:47.07  STATUS Disconnected, bad destination: www.google.com
2011/05/27  11:10:23.31  STATUS Connected: www.google.com
2011/05/27  11:24:08.31  SYSTEM Monitor stopped
2011/05/27  11:24:08.37  STATUS Idle
2011/05/27  11:24:10.58  SYSTEM Monitor started (www.google.com)
2011/05/27  11:24:10.81  STATUS Connected: www.google.com
2011/05/27  16:03:27.27  SYSTEM Monitor stopped
2011/05/27  16:03:27.36  STATUS Idle
2011/05/27  16:03:28.87  SYSTEM Monitor stopped
2011/05/27  16:03:28.87  SYSTEM ***** LinkMonitor closed *****
2011/05/28  04:28:55.69  SYSTEM ***** LinkMonitor initialized *****
2011/05/28  04:28:55.69  STATUS Idle
2011/05/28  04:28:59.01  SYSTEM Monitor started (www.google.com)
2011/05/28  04:28:59.28  STATUS Connected: www.google.com
2011/05/28  04:30:51.96  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:30:56.99  STATUS Connected: www.google.com
2011/05/28  04:31:02.96  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:31:08.09  STATUS Connected: www.google.com
2011/05/28  04:33:05.46  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:33:10.58  STATUS Connected: www.google.com
2011/05/28  04:35:02.95  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:35:19.95  STATUS Connected: www.google.com
2011/05/28  04:35:30.95  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:35:35.97  STATUS Connected: www.google.com
2011/05/28  04:35:41.95  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:35:46.97  STATUS Connected: www.google.com
2011/05/28  04:35:54.45  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:35:59.47  STATUS Connected: www.google.com
2011/05/28  04:36:05.44  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:36:16.45  STATUS Connected: www.google.com
2011/05/28  04:44:03.91  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:44:09.05  STATUS Connected: www.google.com
2011/05/28  04:45:11.41  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:45:16.55  STATUS Connected: www.google.com
2011/05/28  04:46:49.41  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:46:54.53  STATUS Connected: www.google.com
2011/05/28  04:54:06.38  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:54:11.50  STATUS Connected: www.google.com
2011/05/28  04:55:59.87  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:56:05.00  STATUS Connected: www.google.com
2011/05/28  04:59:40.85  STATUS Disconnected, request timed out: www.google.com
2011/05/28  04:59:45.99  STATUS Connected: www.google.com
2011/05/28  05:07:02.83  STATUS Disconnected, request timed out: www.google.com
2011/05/28  05:07:07.95  STATUS Connected: www.google.com
2011/05/28  05:10:43.81  STATUS Disconnected, request timed out: www.google.com
2011/05/28  05:10:48.94  STATUS Connected: www.google.com
2011/05/28  05:18:37.00  SYSTEM Monitor stopped
2011/05/28  05:18:37.00  STATUS Idle
2011/05/28  05:18:37.96  SYSTEM Monitor stopped
2011/05/28  05:18:37.96  SYSTEM ***** LinkMonitor closed *****
2011/05/28  13:31:27.77  SYSTEM ***** LinkMonitor initialized *****
2011/05/28  13:31:27.77  STATUS Idle
2011/05/28  13:31:34.94  SYSTEM Monitor started (www.google.com)
2011/05/28  13:31:35.23  STATUS Connected: www.google.com
2011/05/28  13:38:12.92  STATUS Disconnected, request timed out: www.google.com
2011/05/28  13:38:18.09  STATUS Connected: www.google.com
2011/05/28  13:49:37.92  STATUS Disconnected, request timed out: www.google.com
2011/05/28  13:49:43.07  STATUS Connected: www.google.com
2011/05/28  13:55:47.93  STATUS Disconnected, request timed out: www.google.com
2011/05/28  13:55:53.27  STATUS Connected: www.google.com
2011/05/28  13:57:00.95  STATUS Disconnected, request timed out: www.google.com
2011/05/28  13:57:06.50  STATUS Connected: www.google.com
2011/05/28  13:59:25.95  STATUS Disconnected, request timed out: www.google.com
2011/05/28  13:59:31.10  STATUS Connected: www.google.com
2011/05/28  14:00:28.96  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:00:34.10  STATUS Connected: www.google.com
2011/05/28  14:14:28.46  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:14:33.60  STATUS Connected: www.google.com
2011/05/28  14:16:26.97  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:16:32.10  STATUS Connected: www.google.com
2011/05/28  14:22:49.98  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:22:55.10  STATUS Connected: www.google.com
2011/05/28  14:50:05.95  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:50:35.01  STATUS Connected: www.google.com
2011/05/28  14:50:45.98  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:51:02.96  STATUS Connected: www.google.com
2011/05/28  14:52:33.52  STATUS Disconnected, bad destination: www.google.com
2011/05/28  14:54:55.61  STATUS Connected: www.google.com
2011/05/28  14:55:01.43  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:55:06.46  STATUS Connected: www.google.com
2011/05/28  14:55:12.43  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:55:41.44  STATUS Connected: www.google.com
2011/05/28  14:55:52.43  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:55:57.45  STATUS Connected: www.google.com
2011/05/28  14:56:13.43  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:56:24.45  STATUS Connected: www.google.com
2011/05/28  14:56:50.42  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:57:31.44  STATUS Connected: www.google.com
2011/05/28  14:57:37.42  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:57:48.43  STATUS Connected: www.google.com
2011/05/28  14:58:59.42  STATUS Disconnected, request timed out: www.google.com
2011/05/28  14:59:16.42  STATUS Connected: www.google.com
2011/05/28  14:59:32.42  STATUS Disconnected, request timed out: www.google.com
2011/05/28  15:16:20.18  STATUS Connected: www.google.com
2011/05/28  15:16:25.86  STATUS Disconnected, request timed out: www.google.com
2011/05/28  15:17:18.86  STATUS Connected: www.google.com
2011/05/28  15:17:24.85  STATUS Disconnected, request timed out: www.google.com
2011/05/28  15:17:29.87  STATUS Connected: www.google.com
2011/05/28  15:17:45.88  STATUS Disconnected, request timed out: www.google.com
2011/05/28  15:17:56.86  STATUS Connected: www.google.com
2011/05/28  15:18:02.84  STATUS Disconnected, request timed out: www.google.com
2011/05/28  15:18:19.87  STATUS Connected: www.google.com
2011/05/28  15:18:50.84  STATUS Disconnected, request timed out: www.google.com
2011/05/28  15:19:01.85  STATUS Connected: www.google.com
2011/05/28  15:19:22.84  STATUS Disconnected, request timed out: www.google.com
2011/05/28  15:19:27.86  STATUS Connected: www.google.com
2011/05/28  15:19:38.84  STATUS Disconnected, request timed out: www.google.com
2011/05/28  15:19:49.86  STATUS Connected: www.google.com
2011/05/28  15:20:14.15  STATUS Disconnected, bad destination: www.google.com
2011/05/28  15:21:01.93  STATUS Connected: www.google.com
2011/05/28  17:14:13.91  STATUS Disconnected, request timed out: www.google.com
2011/05/28  17:14:19.27  STATUS Connected: www.google.com
2011/05/28  17:23:13.87  STATUS Disconnected, request timed out: www.google.com
2011/05/28  17:23:18.90  STATUS Connected: www.google.com
2011/05/28  17:23:29.87  STATUS Disconnected, request timed out: www.google.com
2011/05/28  17:23:47.18  STATUS Connected: www.google.com
2011/05/28  17:23:57.92  STATUS Disconnected, request timed out: www.google.com
2011/05/28  17:24:03.27  STATUS Connected: www.google.com
2011/05/28  17:48:35.77  STATUS Disconnected, request timed out: www.google.com
2011/05/28  17:48:40.91  STATUS Connected: www.google.com
2011/05/28  19:05:54.66  SYSTEM Monitor stopped
2011/05/28  19:05:54.72  SYSTEM ***** LinkMonitor terminated *****
2011/05/29  02:34:53.54  SYSTEM ***** LinkMonitor initialized *****
2011/05/29  02:34:53.54  STATUS Idle
2011/05/29  02:34:59.24  SYSTEM Monitor started (www.google.com)
2011/05/29  02:35:00.02  STATUS Connected: www.google.com
2011/05/29  02:38:51.70  STATUS Disconnected, request timed out: www.google.com
2011/05/29  02:38:56.86  STATUS Connected: www.google.com
2011/05/29  02:41:32.21  STATUS Disconnected, request timed out: www.google.com
2011/05/29  02:41:38.13  STATUS Connected: www.google.com
2011/05/29  02:43:21.17  STATUS Disconnected, request timed out: www.google.com
2011/05/29  02:43:26.86  STATUS Connected: www.google.com
2011/05/29  02:44:43.67  STATUS Disconnected, request timed out: www.google.com
2011/05/29  02:44:48.92  STATUS Connected: www.google.com
2011/05/29  02:45:43.67  STATUS Disconnected, request timed out: www.google.com
2011/05/29  02:45:49.15  STATUS Connected: www.google.com
2011/05/29  02:47:01.16  STATUS Disconnected, request timed out: www.google.com
2011/05/29  02:47:06.86  STATUS Connected: www.google.com
2011/05/29  02:51:00.64  STATUS Disconnected, request timed out: www.google.com
2011/05/29  02:51:06.19  STATUS Connected: www.google.com
2011/05/29  02:56:31.13  STATUS Disconnected, request timed out: www.google.com
2011/05/29  02:56:36.97  STATUS Connected: www.google.com
2011/05/29  02:57:09.62  STATUS Disconnected, request timed out: www.google.com
2011/05/29  02:57:15.46  STATUS Connected: www.google.com
2011/05/29  02:57:31.12  STATUS Disconnected, request timed out: www.google.com
2011/05/29  02:57:36.54  STATUS Connected: www.google.com
2011/05/29  02:59:11.18  STATUS Disconnected, request timed out: www.google.com
2011/05/29  02:59:17.02  STATUS Connected: www.google.com
2011/05/29  03:08:28.59  STATUS Disconnected, request timed out: www.google.com
2011/05/29  03:08:33.95  STATUS Connected: www.google.com
2011/05/29  05:03:12.83  STATUS Disconnected, bad destination: www.google.com
2011/05/29  05:03:45.79  STATUS Connected: www.google.com
2011/05/29  05:40:53.68  SYSTEM Monitor stopped
2011/05/29  05:40:53.69  SYSTEM ***** LinkMonitor terminated *****
2011/05/29  18:21:50.15  SYSTEM ***** LinkMonitor initialized *****
2011/05/29  18:21:50.15  STATUS Idle
2011/05/29  18:22:06.93  SYSTEM Monitor stopped
2011/05/29  18:22:06.93  SYSTEM ***** LinkMonitor closed *****
2011/05/29  18:23:12.97  SYSTEM ***** LinkMonitor initialized *****
2011/05/29  18:23:12.97  STATUS Idle
2011/05/29  18:23:16.08  SYSTEM Monitor started (www.google.com)
2011/05/29  18:23:16.36  STATUS Connected: www.google.com
2011/05/29  19:14:30.41  STATUS Disconnected, request timed out: www.google.com
2011/05/29  19:47:58.14  STATUS Connected: www.google.com
2011/05/29  22:52:47.24  STATUS Disconnected, request timed out: www.google.com
2011/05/29  22:52:57.44  STATUS Connected: www.google.com
2011/05/30  00:27:52.89  STATUS Disconnected, request timed out: www.google.com
2011/05/30  00:29:17.24  STATUS Connected: www.google.com
2011/05/30  01:12:56.23  STATUS Disconnected, request timed out: www.google.com
2011/05/30  01:13:06.52  STATUS Connected: www.google.com
2011/05/30  02:33:46.41  STATUS Disconnected, request timed out: www.google.com
2011/05/30  02:33:57.51  STATUS Connected: www.google.com
2011/05/30  05:41:30.99  SYSTEM Monitor stopped
2011/05/30  05:41:31.03  SYSTEM ***** LinkMonitor terminated *****
2011/05/31  13:25:26.70  SYSTEM ***** LinkMonitor initialized *****
2011/05/31  13:25:26.71  STATUS Idle
2011/05/31  13:26:25.94  SYSTEM Monitor stopped
2011/05/31  13:26:25.95  SYSTEM ***** LinkMonitor closed *****
2011/05/31  13:26:31.42  SYSTEM ***** LinkMonitor initialized *****
2011/05/31  13:26:31.42  STATUS Idle
2011/05/31  13:26:33.90  SYSTEM Monitor started (www.google.com)
2011/05/31  13:26:48.48  STATUS Disconnected, bad destination: www.google.com
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2011/05/31  15:34:40.74  STATUS Connected: www.google.com
  • huhaaa

    pre, if gusto mo makabawi sa globe.. pm me… 09066400350. free internet at walang monthly bill using thier modem….

    • jtech07

      hmmm.. kaya lng masyadong mabagal ung broadband stick sa area namin.. ๐Ÿ™

    • Joe Mar

      can you send me on my email … here it is [email protected]

  • shane

    I rate Globe as 2..my internet is ok even i dont have strong signal,,just the download speed is not really good bec i am recieving 30-35 kbs instead of 385kbs ,,so it really a waste of time waiting if u dl large file,,I guess it depend on the area where u living where Glbe has that great signal..I am frm rural so i guess we have poor signal//.With ur problem i guess its ur modem has defect since it cant function well.. return that to Globe and ask to replace it or much better if u have the globe stick ask them to have it postpaid bec the prepaid is unreliable if u experience slow connection..I dont know with pldt or smart..if it's better…but overall as i research there's really no consistent Internet speed in the PHILS..

  • ADesire

    This Globe is bullsh*t, I got banned in game for 7 times already because of my connection. Im paying for 1Mbps. and this is what I get?
    http://i55.tinypic.com/2mmxxf8.jpg

    • jtech07

      ๐Ÿ˜€ I have stopped playing Ran Online Ph because of my internet connection too. My party mates kicked me coz im always DC.. ๐Ÿ™

  • i love globe, free internet and 1.5mbps on a usb stick.

  • rod

    same problem w/ globe broadband disconnect every 3 mins. d n makalaro ng maayos sa heroes of new earth lagi dc d n makasali ng games ban na taas ng quit rate dahil sa dc hirap hirap magpaganda ng stats sisirain lng ng globe kaka dc d n rin makaipon pera ilalaro q n lng sa bahay irerenta q p ng net sa labas d n mpakinabangan net ng globe lagi lng dc, 2 months n lng nmn globe pwede n papalitan sa august, 3 times n pabalik balik tech support wala din nmn nagawa hays imba globe brokeband

    • reno

      hahaha bisayaa lang bay….same problem bro,,,, mine also always nalang dc…i have 3 account in garena all have punishment hahaha,,,,, ayos ba ang smart dyan sa inyo….in my location wifi is better than GLOBE BROKEBAND…<<<< *_* ,,,, lipat nlang cguro PLDT becuz SMART(smart jud) PLDT is better event they sing antennas,,,,, hahaha,, sayang akong level bro,,, PATI INTERNET YOUTUBE<GOOGLE<FB<<<<<AFTER 3 mins DISCONNECT DAYUN,,,

  • likema
  • Bradley Casanova

    so far im using Globe 3mbps plan.. i am a bit satisfied with the speed and i never experience DC issues however when it is on a weekend my 3mbps drop to 0.70 or even 0.50!! which is really annoying… I hope they can fix their instability… Globe only works well in Makati Area as they have hyperspeed in that place.

    • kevin

      On there website they have a disclaimer stating that if "heavy volume" they cannot give you what you pay for. In truth they're shit! Hard dsl line in Cebu paying for 3Mbs and the best I got was 1.5Mbs. There Tattoo service is shocking, 3Mbs and I got .150-1.3Mbs best! They have a "fair download policy" of 800Mbs max but each day they cut me off at 500-600Mbs. I complained and proved I was right with records from Vuze.com were I download my movies from(NOT PORN!!!!!!) and no reply. Go to PLDT, they sell you 5Mbs and you get 5Mbs. They steal bandwidth Download and your money. Tossers.

      • reno

        GREAT BRO>>> GO TO PLDT I'm From BOHOL,,,,,hahahha…..our modem is so many vandals,,,,,, i put thos…" GLOBE WEAK….GREAT ADVERTISEMENT SLOW IN REALITY,,,,,,,, para makita ining paayo sa amo….. PLDT(smart) is better in our province,,,,

  • distressed_me

    New year new headaches for me courtesy of Globe broadband. I started to document my complaints in February when I had the worst service on Feb. 8. I had not internet connection for 4 solid days and I had to spend loads for my Smart Bro stick on those days just to be able to continue working. In mid-Feb, I lost a client because of the poor connection. Just recently, 3 clients were cancelled from my list because of no connection. What’s worst, I was tossed around by agents between TSR and CSR on a job order that’s still open and agents have different ideas on what to do with a still open ticket, but with an unsatisfied customer on the phone. I have been through a roller coaster ride of emotion with Globe. I have to turn on my pc an hour earlier than my scheduled work so I could monitor if I could connect or not, then I might need to troubleshoot.
    In fairness to tech people, they would sound smart at first helping you out with the troubleshooting procedures. But after going through numerous jo’s and scheduled visits and stressful times, you’d just want to scream.
    i’m also thinking of switching to pldt my dsl as soon as our lock in period expires.

  • anet magtanao

    I'm pissed off with globe DSL.. we lost our connection for more than a week. I've been calling the cust. service from time to time just to make a follow-up, they gave me diff. job order number and lots of promises to fix our connection. We were reschedule for an onsite visit for repair 4 times but no technician show up. I wasted my time, effort and energy calling the cust. service and waiting the technician at home…I'm sick and tired waiting for nothing. I hate
    globe so much..

    • renile

      also here in mind,they take our monthly billsin a hurry but their service is soooooooo very weak

  • reno

    hey guys.. i have adsl modem seimen……too slow… always DC/time out…light is blinking many times,,, a guest my modem is the problem or the location….. can someone help…sorry 4 my bad english…

  • Godz13

    i know what you feel, its like evry night my globe internet connection gets to fawking slow, i cant watch any youtube, any mangas, damn it i cant even see my friends' pics in fb??fawk you globe, why? because of FAWK YOU

  • Patrick Hall

    Its just poor service . They could'nt care less about your complaints. This is the reason the Philippines is such a poor backward country.

  • eduard

    tangina ang globe. fuck you!

  • globe is the worst!!!!!!!!!!!!!!

  • Stick

    Globe… Very Unreliable, Very Unstable, Very Slow.. ๐Ÿ™

  • gabriel

    sir anu number nung globe

    kse po mabagal ung internet dn po namen eh 100.0mbps na po tapos

    madalas po nwwlan ng conection help pls ๐Ÿ™

    • disk

      wag kana mag reklamo ganun talaga ako rin naka pitong tawag na ko using globe sim 211 slow connection talga

  • JUNBAGUIO

    hahaha i know wtf is wrong with this people they don't go directly to youre home and fix my connection you know what we both experiencing nakaka mura ka ng csr mga bwisit i'm from baguio hindi stable connection ko and one thing the technician does is all he do is always reset the main system another call again reset the main system and another call reset the system yeah
    right it goes better FOR A while nakaka incredible hulk nga eh …last visit nga ng technician sabi sa akin mag pa dynamic address ako upgrade for business class wtf kaya nga nag titipid
    may plan 2mbps maganda na sa umpisa after a the month of june im experiencing this di naman ganito connection ko dati so ako na nag aayos ng connection ko technician din ako so i know something ,,,kako nga sa csr ano to for commercial use only na after kabitan for a while nakabitan na eh after a few pangit na wala na naka 2mbps ako ngayon ok pa after 2 hour s reset my modem ok nanaman mamya magiging 0.20 mbps speedtest ko mamya wala na di na maopen speedtest facebook nag lalaro ng crossfire ph ,,nag paupause mga tao nya mamya andun na patay na character ko Bwahahaha.. kakakaloka pag pasok ko nga sa site na to naka block sya di lang pala ako ganito problema block siguro ng globe to..

    >>>>> and then i finally got some answers to many subscribers sana nga … globe dsl tayo di ba pati PLDT mga tol ganun din kahit naka 10 mbps daw sila humihina internet same problems with us … isip isip ko naman baka .. iisang pinag kukunan nila ng provider sa states or ewan ko kaya ganun kasi natanong ko sa kasama ko nag tratrabaho sa GLOBE dati tawa nga tawa lahat daw halos lahat pinupuntahan nya sa baguio ganito ang reklamo sana … sana nga maayos lahat ng connection na aw..aw..aw….

    • may

      suggestion ko mga tol bumili nalang kayo ng dual wan and load balancer para pag ma DC man isang connection use the HACK one router modem kahit na wimax para di kayo ma DC mura lang naman yon mga 1,5 unlimited sa sulit .com in your face kamo sa mga provider

  • Naku kuya taga san po kayo.. parehas po tayo ng problem.. ganun din po sa amin dito sa olongapo… inischedule po ako na pupunta daw dito ang tech.. ang problem ko talaga kasi antagal makaconnect sa net ng pc ko. Nagpunta ang tech ang sabi ang problem daw ay sa cabinet na. Apektado na ang work ko.. 4 na client ko ang nagtanggal sa akin sa work dahil sa kagagawan ng globe na yan…
    My recent post Paalam Mang Dolphy ๐Ÿ™

  • BOBONG GLOBE

    AMBOBO NG GLOBE NA TO PUTANGINA LAKING TANGA HAYSSSSSSSSSSSS PAWALA WALA NET

  • Kenny

    Must read!!
    Para sa mga globe broadband user at hindi pa nakakaalam sa kabulukan ng globe eto po:
    Ang globe po ay may per usage policy…ibigsabihin po pag 1mbps and connection,meron po kung 30gigbyt usage..ang 30gigabyt usage na ito ay magagamit mo sa pagbrowse at pagdownload ng anumang files sa internet..pag nagamit mo na lahat ang 30 gigabyt ibigsabihin babagal na ang inyong internet dahil nagamit mo na ung usage ng internet mo. paano babalik sa normal?every 12mid night mag aauto reset lahat ang mga cabinet or ang inyong connection para maging stable ulet ang connection..ibigsabihin po nito limitado lng ang binibigay na serbisyo ng inyong internet globe broadband, wimax etc..sa mga magtatayo ng computer shop or my computer na pumuli nalang po kau ng bagong internet provider na walang per usuge policy…sino po ang source ko? taga globe tech engineer siya…my computer shop ako, globe din provider ko pero nagpalit na aq ng provider dahil 4pm onwards wala na po kaming internet..

  • Tama po kayo lahat. Grabeh talaga ang globe kung maka-advertise sana inilagay nila yun Per Usage Policy Nila. Sana may magreklamo nito sa batas kasi parang nililinlang nila ang publiko na may Usage Policy pala sila.

    Ito po ang akin ebidensya na talaga totoo ito.May plan po ako na 2MBPS pero ngayon umaga bagal parin. Ito ang link nang speedtest.net sa aking internet connection .http://www.speedtest.net/result/2192599145.png.

    Tingnan niyo nman sino lugi nito kundi ang publiko. Sana maghanap tayo nang ibang internet provider tulad nang PLDT-DSL.

    Huwag po kayo mabiktima sa serbisyo nang Globe Internet ( Globe Tatoo man o kung ano pa man).

    Sana makakatulong ito sa mga new subscriber mas mabuting kung maghanap kayo nang ibang procvider kaysa tiisin niyo ang bagal nang internet nila.
    My recent post Naruto Shippuden Episode 280

  • mongie

    tlagang wlang kwenta ang globe broadband sa una lng mabilis pero pg 1 month after mabagal na ganun dn ngyri sa net ko tpos dpa mka connect sa FB .bwisit

  • imanhorn

    we have the same problem.

    it took me a LOT of calls and verbiage before I got the service I wanted. even then paputol putol pa rin ang line.

    globe suffers from DNS poisoning kung saan after a set amount of site visits, hindi na maka connect ang DNS ng globe. this happens also to online games kung saan after 5 to 10 minutes yung DNS hindi na makukuha ng router.

    solution lang talaga dyan is to use VPN. a bit expensive pero walang choice. even smart has DNS poisoning problems dahil BULOK talaga ang Philippine internet dahil walang matinong upgrade.

  • Brandon

    just got my new globe broadband plan 2Mbps plus landline. I was excited kasi walang initial cashout naka DSL at may landline pa ako. Ang sarap pala ng naka DSL naka turbo eh nasanay kasi ako sa stick. Pero after 2 days lang down na agad cla. After trying to fix it with their Tech Sup, mukhang bagsak na agad router/modem ko. Upon checking the reviews, eto pala ang usual na sakit ng Globe, yung router/modem nila.

  • GameMonkey

    Eto lang ha, Experience ko sa globe… Sobrang inis na inis ako sa constant DCs ko tpos online gaming pa talaga hobby ko… Sobrang sira na sira ako sa ibang players kasi ang pangit ng internet ng globe.. Pagkatapos ng one year hindi na ako magrerenew kasi it's not worth it. Hinding hindi worth it ang globe tapos wala silang ginagawa para maayos. Nakakainis.

  • michael jordan

    ————–OKAY GUYS, WE ALL KNOW THE PROBLEM.. SO WHATS THE SOLUTION NOW? ————–

  • michael jordan

    ___GUYSSSSSS I HAVE THE SOLUTION.. ANG PLDT DSL WLANG BANDWIDTH CAP LIMIT> IBIG SABIHIN STABLE ANG SPEED NILA.. MDYO MAHAL PRO SULIT.. OH ANO PANG HINIHINTAY NYO.. LIPAT NA!!!!!!!!!!__________________

  • ming

    definitely not with GLOBE na! I hate their service…Tsk2x very poor as in…

  • meihk

    good day, ang masasabi ko po, dipindi lng po yan sa location at kong paano po natin dapat maayos ang net natin, kasi minsan mga technician nila ay wala kwenta. 8 days na po ngyun ang globelines ko 3mbps premium with free calls sa globe at tm (which is wala kay pldt) with 1599/month kay pldt naman is 2599/month.

    day after installation alam ko na agad may problima ang modem nila kasi nag didisconnect almost every hour. so pagdating ng technician dapat po may record tyo na ma ipapakita kong paano at gaano ka dalas ang disconnection.

    tunkol sa dns mas maganda kong hindi sa isp natin ang gagamitin. ang gamit ko po ay google dns.. 8.8.8.8 and 8.8.4.4

    sa ngayun so far so good 8days with globelines.

    p.s.. may problima pala ang globe pag dating sa LOL nag spike at minsan high ang ping kahit
    hindi naman sa ping test. hangang ngyun wala parin silang solution. check this link. http://forum.lol.garena.ph/showthread.php?43753-G

  • searchingforjob

    mga guys here are some suggestion im using it to go to dashboard of urr globe broadband go to TOOLS>OPTIONS>NETWORK>edit it make it gsm preferred ๐Ÿ™‚ hope it works for u because urr not in the globe 3g site …..

  • problema ko dito DC parin , ang ikinagulat ko lang ay kung darating na ang bill ko sa email ko napakaaga at almost 15 days pa ang duedate, dyan tododo na ang disconection aabot ata sa 10 times a day, tapos kung makabayad na ako, unti unting mawawala ang laging DC pero, meron parin konti, strategy kaya ito ng globe

  • mazda

    Bad Experience namin sa globe :

    Lastyear naisipin namin ni papa mag tayo ng computer shop, habang ako naghahanap ng internet na mabilis na maikakabit sa comshop namin , may pumunta daw na nag popromo ng globe sa shop namin at nag ofer sa parents ko na magkapakabit para sa shop namin at dahil wala ako sa bahay namin nagpakabit nga itong c parents ko at dahil nhindi nila alam na ang 1mbps ay napakabagal na internet connection at hindi kakayanin ang limang computer .

    pag uwi ko sa bahay ng internet na sa shop then ang expect ko ai mabilis ito nagulat ako na nagpakabit sila ng globe at 1mbps lang sabe ko kay mama bakit kau nagpakabit ehh nd naman pag internet shop yan , Sabe ni mama yung nag papapromo daw ng globe ang sabe skanila kahit limang computer pa kaya yan ,, Eh anu pang magagawa ko anjan na yan,, then isang computer lang nd na kaya sobrang bagal at nakailang report ako sa globe nagpapunta pa sila ng technician , ito namang technician ang nereport kc daw limang computer ang nakakabit ,, hello isang computer nga lang ang kinabit ko. ilang beses pa naulit ang report ko at sinabe na nga saking ng technician mismo ng globe “ipaputol nalang po ninyo dahil malulugi kau sa negosyo nio mayaman na poh ang globe nd kau kakulangan” (isinaman ko ito sa sinabe ko sa csr para maconsinder ang complain ko pero wala daw basihan kc naman irereport ba naman ng technician nio to ehh mali mali nga report nila sa inio ehhh),, ,, hanggang sa naisip ko nang ipaputol at huwag nang bayaran ,,

    hanggang sa tawagan ako ng taga globe at singilin ng singilin ng 7,000 , nagtanung ako sa globe at sabe sa csr daw ang kausapin ,, then nakausap ko ang csr at biglang ang babayaran na namin ay 8400. grave sabe ko bkit ganyan kalaki ehh bakit napakinabangan ba namin yan nehh nd nga umabot ng 4months ehh at nd namin ngamit yan .. at paulit ulit parin ang pang gigipit samin ng globe kung sinu sinu tumatawag samin at pinipilit bapayaran ,, tinatakot pa kami ng legal counsil nila na sasampahan kami ng kaso the sabe ng csr teminated na daw ang account pero kung gusto nmin bayaran ng partial .. tehn sabe ko cge poh para wala ng problem pero matatagaln at wala pa kung pera ,, at nakakabwesit nd naman namin nagamit ..

    At may tumawag na nanaman skin july 8 from legal counsil napaka rude niang kausap parang nd taga legal counsil makpig usap, kapag nd daw namin nabayan agad matapos ng tatlong araw magsasampa na cla ng kaso ,, ang sabe ko bakit puro text at tawag kau wala kaung sulat at pirma nio mismo ,, ang sabe “bakit gusto moh padalhan pa kita ” nanakot pa c ate ,, sabe ko mag tatanung muna ko sa globe kc sabe nia my doubt daw ako meron taglaga teh::: and ang sabe ko “sabe poh ng csr nio teminated na ung account namin ” at ang ganda ng sagot nia ” sinu bang bobong csr yang nakausap moh ang bobo naman nia kung terminated na ang account nio nd na kami tatawag at papabayaran sa inio ung kulang nio ” pag nd ka kau nagpabayad hanggang 3days ng 3000 muna para sa partial payment magsasampa na kami ng kaso sa inio at lalaki pa lalo ang babayaran nio ,,

    kaya ngaun nakakatroma ang globe grave kau sa mga customer nio matapos niong lokohin ung parents ko para lang magpakabit sa inio. grave kau ang yaman yaman nio na ganyan pa kau.